Protect your Amazon account health with Veeqo
As an Amazon-owned company, when you ship with Veeqo, you get peace of mind that your On-time delivery rate (OTDR) is protected. We also offer claims protection for any Amazon orders where a customer reports an issue with delivery. Focus on your business and let us keep your metrics in top shape.
Keep your On-time delivery rate above 90%
Amazon's On-time delivery rate (OTDR) is crucial to monitor – drop below 90%, and you risk restriction of your ability to have seller-fulfilled products listed on Amazon.com. By purchasing Veeqo's 'OTDR Protected' labels, your OTDR stays secure even if an order is delayed when used in combination with two other Amazon's Fulfillment Tools: Shipping Settings Automation and Automated Handling Time.¹
Additionally, by accessing reliable ship methods in Veeqo you’ll see 20% fewer late deliveries on average for your Amazon orders. This is because we know the reliable shipping methods that consistently deliver on time.²
Don't jeopardize your Amazon account over delivery delays. Let Veeqo safeguard your OTDR, keeping your rate healthy and your business running smoothly.
¹Your OTDR will not be impacted by late deliveries for an order if 1) The SKU delivered late was assigned to a Shipping Template with Shipping Settings Automation (SSA) enabled, 2) Your account has Automated Handling Time (AHT) and 3) You purchased an “OTDR Protected” shipping label on Veeqo to fulfill this order.
²As compared to Amazon sellers who purchase shipping labels outside Veeqo and ship on time.
Never worry about Valid Tracking Rate again
Valid Tracking Rate (VTR) is a crucial metric that Amazon customers and sellers can't ignore. It reflects the ability to track orders and know when they'll arrive. Drop below 95%, and you risk account suspension – a nightmare for any business.
But with Veeqo, you can breathe easy. All labels purchased through us automatically send a valid tracking ID to Amazon, ensuring your VTR stays at a perfect 100%. No more sweating over this metric or worrying about losing visibility into order statuses.
Protect your Order Defect Rate
Your Order Defect Rate (ODR) is a critical metric that can make or break your Amazon selling privileges. An ODR above 1% could lead to restrictions or even account suspension – a seller's worst nightmare.
But fear not, Veeqo has your back. Our rate shopping tool clearly identifies labels that protect you from delivery-related A-to-z claims, shielding your ODR from taking a hit. And if your appeal is successful, those claims won't affect your precious rate.
Get 6x more A-to-z claims successfully appealed³
The A-to-z Guarantee is a critical safeguard for Amazon orders you fulfill yourself, covering timely delivery and item condition. But when customers request refunds due to delivery issues, it can be a headache – unless you have Veeqo in your corner.
When you use a 'Claims protected' shipping label, ship on time, and respond to customer inquiries within 48 hours, Amazon has your back. They'll refund the cost of valid A-to-z claims, and your Order Defect Rate (ODR) won't take a hit.
But that's not all. When you ship Amazon orders on time using trusted carriers through Veeqo, you'll see a 6x increase in successful Amazon-paid refunds for those pesky A-to-z claims.³
³As compared to claims received for orders shipped on-time outside Veeqo. To be eligible for A-to-z claim protection you must: 1) Purchase the shipping label on Veeqo, 2) Ship on time, which will be considered at the moment of the carrier’s 1st scan, not when you confirm shipment, and 3) Respond to any customer inquiry in Buyer-Seller Messages within 48 hours.
Get 1.5x more Safe-T Claim Reimbursements
The Seller Assurance for e-Commerce Transactions (SAFE-T) process is a lifeline for sellers when Amazon manual payments are required. It protects you from costly refunds due to issues like damaged goods, inaccurate descriptions, or unhappy customers.
But navigating SAFE-T claims can be a hassle – unless you have Veeqo in your corner.
By purchasing our 'Claims Protected' labels, you can file SAFE-T claims for delivery-related issues with ease. Even better, when you ship Amazon orders on time using our trusted carriers through Veeqo, you'll see a 1.5x increase in successful SAFE-T claim reimbursements.4
Let Veeqo be your SAFE-T net.
4As compared to claims submitted for orders shipped on-time outside Veeqo. To be eligible for SAFE-T claim reimbursement you must: 1) Purchase the shipping label on Veeqo, 2) Ship on time, which will be considered at the moment of the carrier’s 1st scan, not when you confirm shipment.
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